A re-stocking charge may apply depending on the item being returned. Purchases of undergarments, tights, make-up, hair and foot care items(including toe pads), clearance/sale items and special orders are final sale and cannot be returned or exchanged. Purchases of undergarments, make-up, hair pieces, clearance items and special orders are final sale and cannot be returned or exchanged. Items returned after 14 days of purchase, or in any other condition including missing original packaging and tags will not be accepted. We recommend sending all returns with a tracking number as we will not be responsible for lost packages. Unauthorized returns will not be accepted. The returned item must be in original packaging with all tags attached, unused, unwashed and in new saleable condition. Items must be returned within 5 business days of receiving your Return Authorization Number. This number should be written on the package and any paperwork you are including. You must have a return authorization number before sending back your item. Call 1-88 Monday to Friday 10:00 am to 7:00 pm MST to receive instructions on returning your item. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or account credit within 14 days of receipt of your purchase. We are dedicated to customer satisfaction. Orders shipping to the following states are subject to applicable sales tax: CA, CO, FL, MA, MI, NJ, NV, NY, OH, RI, TN, and TX.Returns & Exchanges How do I exchange my purchase? We regret that online purchases from this website cannot be returned to retail stores that carry our products. Should you have any problems or queries please contact Capezio Customer Services Monday through Friday 9:00 am to 5:00 pm EST on (888) 227-3946
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